Terms and Conditions

Last Updated: December 2024

These Terms and Conditions ("Terms") govern your use of the Bluemingo Technologies website and services. By accessing or using our services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website, services, or software solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

Bluemingo Technologies provides:

• Manufacturing Solutions: Production Planning and Scheduling (PPS), Manufacturing Execution System (MES)
• Supply Chain Solutions: S&OP, Demand Planning, Supply Planning, Logistics Planning
• Optimization Services: Inventory Optimization, Network Optimization
• AI-Powered Analytics: Intelligence solutions for manufacturing and supply chain
• Consulting Services: Professional services and implementation support

3. User Accounts and Registration

To access certain features of our services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt our services or servers
• Use our services for competitive intelligence or reverse engineering
• Distribute malware, viruses, or other harmful code
• Engage in any form of data scraping or automated data collection

5. Intellectual Property Rights

Our Intellectual Property

All content, software, algorithms, designs, and other materials provided through our services are the intellectual property of Bluemingo Technologies and are protected by copyright, trademark, patent, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms. This license does not include the right to:

• Modify, adapt, or create derivative works
• Reverse engineer or decompile our software
• Remove or alter any proprietary notices
• Use our intellectual property for commercial purposes outside the scope of our agreement

6. Service Level Agreements

For our enterprise customers, specific Service Level Agreements (SLAs) may apply, including:

• Uptime Guarantees: 99.5% availability for critical systems
• Response Times: Support response within specified timeframes
• Data Backup: Regular backup and recovery procedures
• Performance Standards: System performance benchmarks

7. Data Protection and Privacy

Your privacy and data security are important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Payment Terms

For paid services:

• Pricing: Current pricing is available on our website or through our sales team
• Payment: Payment is due according to the agreed payment terms
• Taxes: You are responsible for applicable taxes
• Refunds: Refund policies are specified in individual service agreements
• Late Payments: Late payments may result in service suspension

9. Limitation of Liability

To the maximum extent permitted by law, Bluemingo Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Business interruption
• Cost of substitute services

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you for the services in the twelve months preceding the claim.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Bluemingo Technologies and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses arising from your use of our services or violation of these Terms.

12. Termination

These Terms remain in effect until terminated. We may terminate or suspend your access to our services:

• Immediately for any breach of these Terms
• For non-payment of fees
• If we reasonably believe termination is necessary to protect our interests
• Upon discontinuation of our services

Upon termination, your right to use our services will cease immediately.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us: